kylew

Jun 14 2011, 02:10 AM

Hey Sneeper! Thanks a lot Yeah I'm in the UK

I'm gonna be expanding my range very soon to bring a lot more products, the next lot being resin model kits from SMS, which I hope to have in stock in the next month or so.

I'm gonna be doing miniature paints very soon too as a "Plamo Colour - Acrylic Miniature paints" type of thing as a cheaper alternative to the likes of Citadel paints, but again being cheaper with more paint in the bottle.

kylew

Jun 14 2011, 02:10 AM

I'm gonna be doing miniature paints very soon too as a "Plamo Colour - Acrylic Miniature paints" type of thing as a cheaper alternative to the likes of Citadel paints, but again being cheaper with more paint in the bottle.

Tember Gundam

Dec 8 2011, 07:30 AM

Dude, I am looking at ordering some for my Zaku build.

robodevil

Dec 7 2011, 10:51 PM

I want to share my experience with Plamo Colour. My initial transaction with Plamo Colour was on June 6, for the purchase of £238 GBP ($400) for an amount of paint and shipping.

I gave Kyle the benefit of the doubt on several delayed dates for shipment over the next 6 weeks, until it became too late to file a Paypal dispute for that original transaction. Immediately after that date was crossed, Kyle stopped replying to my emails.

At the end of August, I noticed that one of my forum mates (mvm) mentioned purchasing paint from there. I PM'd him and told him about my order, and emailed Kyle to let him know that I had already told mvm and would continue to tell anyone else I could that he had stiffed me on my order. This was the first time he replied to an email since the Paypal dispute date passed. He claimed he had already shipped it just that week and that I would get it soon.

Two weeks later I asked for a tracking number. No reply. Three weeks after that I asked again and got a reply in early October. Despite the shipping quote being £40 ($60+) I was told that there was no tracking number. Kyle offered to resend my shipment. I offered to pay for shipping. On October 6 it was agreed that I would pay to reship the order with tracking via DHL. I was quoted at £32 - less than the amount that somehow didn't cover tracking in the first place - I paid £40 out of a desire to help defray some small part of the paint that was alleged to have been lost.

I received no emails or updates after I sent that payment. I gave Kyle the full length of time I could before opening a Paypal dispute on it, sending several emails in the meantime. It wasn't until I opened the dispute on Nov 8 that I received an update from him, almost immediately, with a tracking number for DHL.

http://www.dhl.co.uk/content/gb/en/express/tracking.shtml?brand=DHL&AWB=5199479504

That tracking number has said "Shipment Information Received" - in other words, that Plamo Colour has told DHL that he needed a tracking number for a box to go to my address, but hasn't ACTUALLY given them a package to mail to me - since November 11. Over a month after I paid shipping for the second time, and almost a month ago. I have sent him several emails since then. I have received no response. I have escalated the Paypal dispute to a claim. He has not responded to the claim.

It has been half a year since I spent 2 years worth of paint budget at once in an effort to help a fledgling company producing a product that I liked the look of. I can't afford more paint. Kyle has never offered me a refund - I don't want one. I just want to be able to work on my kits again. The constant re-raising of my hopes over the half year and complete irregularity of communication, as well as seeing several other people order, receive, and finish models with his paint since my order began has only made my stress over this worse.

I would ask that anybody considering ordering from Kyle take this into account. If I ever receive my paint, I will edit this post to reflect that.